Recent Projects

SSC CIO BRANCH – VIDEOCONFERENCING AND MICROSOFT TEAMS ROOMS MODERNIZATION

Client: Shared Services Canada
November 2022 to March 2026

BushTek was engaged by the Shared Services Canada Chief Information Officer Branch to support the stabilization and modernization of its videoconferencing and hybrid meeting environment. The initial work focused on addressing reliability and support issues that had developed during the pandemic and preparing the organization for the return of employees and executives to the workplace.

Following the stabilization work, Mr. Bush continued as a Technical Architect supporting the development and implementation of a standardized Microsoft Teams Rooms environment across the organization. The work included requirements analysis, technical design, implementation planning, testing and coordination with internal technology teams, audiovisual specialists, vendors and implementation partners.

Key activities included:

• Supported the planning, deployment and ongoing evolution of approximately 150 Microsoft Teams Rooms

• Developed technical designs and standards for executive boardrooms, general meeting rooms and other complex collaboration environments

• Led the requirements gathering, design and implementation of an executive boardroom at 99 Metcalfe Street used by senior governance committees

• Provided technical guidance related to Microsoft Teams Rooms, audiovisual systems, room controls, cameras, microphones, displays and supporting network services

• Coordinated troubleshooting and resolution of complex technical and operational issues affecting hybrid meetings

• Helped establish consistent, supportable and reliable meeting-room solutions that could be replicated across SSC locations

Video conferencing – Network/Service Migration

Client:  Shared Services Canada
January 2012 to November 2022

Early on, Shared Services Canada (SSC), identified video conferencing as a lead service in which to develop and invest in order to reduce travel spending and increase overall efficiency for the Government of Canada.  Mr. Bush was engaged as a Technical Architect and Project Lead to implement key projects to support the agendas outlined for video conferencing. 

Key projects included:

• Design, implement and manage the migration of video conferencing end-points and infrastructure within the Social Portfolio from costly ISDN and high-speed internet connections to the corporate network resulting in over $500K in direct recurring savings annually for the Government of Canada. 

• Supported the re-alignment of all video conferencing support teams into a single enterprise team within SSC Operations

• Developed plans for inter-connecting the departmental VC infrastructure leveraging SSC’s common VC bridging service

• Procurement, technical design, implementation and operationalization of video conferencing end-points and infrastructure to support the 9 partner/client departments

• Network design, planning and implementation of real-time communications over existing or future LAN, WAN technologies leveraging SIP and H323 protocols

• Developed standard operating procedures and tools based on Microsoft SharePoint for tracking progress on projects and the operational status of video conferencing infrastructure and end-points

• Involved in the planning, design and implementation of numerous relocation and re-fit projects managing all aspects of IT implementation including cable design, network, telephony, multi-media and video conferencing

cornwall call centre - it implementation

Client:  Human Resources and Social Development Canada (HRSDC)
October 2009 to October 2011

BushTek fulfilled the role of IT Project Management for the construction and implementation of a new Call Centre was expected to support approximately 185 agents, another 40 administrative and management employees and was expected to handle over 1.2 million calls per year from the Canadian public.   Beyond the typical IT aspects of a new construction implementation, the project also included deployment of PBXs, VoIP, advanced call centre management tools as well as, videoconferencing to connect the call centre with the rest of the national call centre network and monitors on the floor showing the live status of the call centre.  This project also implemented the first IP-based videoconferencing within HRSDC and resulted in the development of a business case that rationalized the migration from high cost ISDN and Internet-based connectivity to the department network for videoconferencing.

GOVERNMENT ENTERPRISE NETWORK SERVICES (GENS)

Client:  Public Works and Government Services Canada (PWGSC)
April 2009 to Sept 2009 

GENS was a key element of IT Shared Services within the Information Technology Services Branch (ITSB) at Public Works and Government Services Canada (PWGSC).  GENS was being established to be a procurement vehicle for next generation telecommunication services that could be offered from PWGSC to other Government of Canada departments as an IT shared service.  BushTek provided expertise in the areas of networking, VoIP and collaboration to support the development of the RFC and RFP specifications as well as supported the development a business model to support the roll-out of GENS within the Government of Canada.

Information, Communicaitons and technology renewal (ICTR)

Client:  Human Resources and Social Development Canada
April 2007 to March 2009

The ICTR Project was established to support the department’s development of a Request For Proposal (RFP) for network services including Local Area Network (LAN), Wide Area Network (WAN), IP Telephony, Collaboration and IP Contact Centre technologies that would be used by the entire Government of Canada.  BushTek supported the collection, analysis and rationalization of business and technical requirements for inclusion into the RFP specifications, as well as, lead overall project management activities and performed regular reviews of the both the RFC and RFP specifications.

Past Projects

collaborative tools trial

Client:  Service Canada
Role:  Technical Architect / Project Leader
November 2005 to October 2006
Deployment of videoconferencing, teleconferencing and web conferencing technology to key executives nationally in order to reduce travel costs and increase efficiency and communication.

PERIMETER EMAIL SECURITY AND SPAM PREVENTION

Client:  Service Canada
Role:  Technical Architect / Project Leader
April 2004 to March 2007
Project involved leading a team in the design, engineering and implementation/delivery of messaging and collaboration solutions to meet the business and technical requirements of Service Canada and all departments that leverage their IT infrastructure.